In this C- Suite Mentor episode, Theresa Cantley dives into what it really means to lead through change, the kind that stretches your patience, tests your clarity, and asks you to rise above fear. When everything feels uncertain, the difference maker is how you show up.
Drawing from her leadership journey and real examples from the hospitality industry, Theresa reveals how to summon the best of who you are, lead with empathy, and inspire confidence even when you don’t have all the answers.
Why Leading Through Change Feels Hard
Change can be uncomfortable, for leaders and their teams. When old systems stop working, uncertainty often sparks hesitation or pushback. Theresa unpacks why resistance happens and how to respond to it with awareness instead of frustration, creating space for open dialogue and forward momentum.
Step One — Summon the Best of Who You Are
Great leadership starts within. Theresa explains how grounding yourself emotionally helps you stay centered and intentional — because when leaders regulate their own emotions, they create safety and trust for everyone else.
“We must first summon the best of who we are. When we lead with conviction, empathy, and emotional regulation, we become the change maker — not just the one enforcing change.”
Step Two — Define the Vision and Communicate It Clearly
When people understand why change is happening and where you’re going, fear loses its grip. Theresa shares how to bring clarity to your vision, communicate with adaptability, and help your team see their role in what’s next.
Step Three — Model the Change You Want to See
Leadership isn’t about telling people what to do — it’s about showing them what’s possible. Theresa breaks down how consistency between your words and actions creates alignment, builds trust, and helps your team move from resistance to ownership.
The Cost of Avoiding Change
Avoiding hard conversations or delaying transformation might feel easier in the moment — but it often costs more later. Theresa highlights the hidden impact of avoidance and reminds leaders that discomfort is often a sign of growth trying to happen.
The Flow Zone — When Alignment Creates Momentum
When resistance shifts to alignment, leaders and teams enter what Theresa calls the “flow zone” — a space where energy, trust, and creativity accelerate naturally. Change no longer feels forced; it feels shared.
Key Takeaway
Growth requires leaning into change — not avoiding it. When leaders meet resistance with empathy, clarity, and conviction, they don’t just manage transformation; they inspire it.
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